ELEK — Shipping Policy

Last Updated: October 17, 2026

At ELEK — Electronics & More, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and tracked when you shop with us.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before shipment. Business days exclude weekends and applicable holidays.

Processing times may be longer during holidays, promotional periods, or unexpected circumstances.

An order confirmation email does not mean your order has already shipped.

2. Shipping Methods and Delivery Times

Available shipping methods, costs, and estimated delivery times will be displayed at checkout when available.

Delivery times depend on the shipping method, destination, carrier, and fulfillment location.

Any delivery estimates provided are estimates only and are not guaranteed unless expressly stated otherwise.

We recommend reviewing the shipping information displayed at checkout before completing your purchase.

3. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

Any free shipping offers will be subject to the conditions stated in the applicable promotion.

Customers are responsible for reviewing their order total, including shipping fees and applicable taxes, before placing an order.

4. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing your tracking information, when available.

Tracking updates may take some time to appear after a package has been handed over to the carrier.

You can use the tracking information provided to follow your shipment's progress.

If you have questions about your tracking information, please contact us at contactelek98@gmail.com.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at contactelek98@gmail.com.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

ELEK is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers, except where applicable law requires otherwise.

6. Shipping Delays

Although we make reasonable efforts to fulfill orders promptly, delays may occur due to circumstances beyond our control, including:

• Carrier delays or service interruptions.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Customs inspections or other border procedures, where applicable.

• Incorrect shipping information.

• Other unexpected logistical issues.

If your order is delayed, please contact us so we can help review its status.

Nothing in this policy limits your rights under applicable consumer protection laws.

7. Lost, Missing, or Delivered but Not Received Packages

If your package appears to be lost, has not received tracking updates for an extended period, or is marked as delivered but you cannot locate it, please contact us at contactelek98@gmail.com.

Please include your order number and tracking information so we can investigate.

For packages marked as delivered, we recommend checking your delivery location, mailbox, household members, neighbors, or contacting the carrier where appropriate.

We will review the available information and work with you toward an appropriate resolution in accordance with applicable law.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly at contactelek98@gmail.com.

Include your order number, a description of the problem, and clear photographs or videos when appropriate.

We will review your request and provide instructions for the next steps.

Eligible orders may qualify for a replacement, refund, or another appropriate resolution under our Return & Refund Policy and applicable law.

9. International Shipping

International shipping availability depends on the destinations and shipping options offered at checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, customers are responsible for these charges unless otherwise stated at checkout or required by law.

International deliveries may take longer due to customs processing and local carrier conditions.

Please check the available shipping options and any applicable charges before placing an international order.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contactelek98@gmail.com.

We will try to accommodate cancellation requests before an order is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled, you may be able to request a return under our Return & Refund Policy, subject to its terms and applicable law.

11. Contact Information

For questions about shipping, delivery, tracking, or order issues, please contact:

ELEK — Electronics & More

Email: contactelek98@gmail.com

We appreciate your trust in ELEK and thank you for shopping with us.