Refund policy

ELEK — Return & Refund Policy

Last Updated: October 17, 2026

At ELEK, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a 14-day return window, subject to the conditions outlined below.

1. Return Window

Customers may request a return within 14 calendar days after the order is marked as delivered by the shipping carrier.

To be eligible for a return, you must contact us within this 14-day period at contactelek98@gmail.com. Returns requested after this period may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, including accessories, manuals, and any included components.

  • Proof of purchase or an order number must be provided.

  • The item must not show signs of damage caused by misuse, neglect, or improper handling.

Electronics and Earbuds: For hygiene and safety reasons, opened or used earbuds and other in-ear audio products may not be eligible for return unless they are defective, damaged upon arrival, incorrectly shipped, or otherwise covered by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at contactelek98@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photographs or videos when applicable.

We will review your request and provide instructions for the next steps. Depending on the situation, a replacement, repair, or refund may be offered in accordance with applicable law.

4. How to Request a Return

To initiate a return:

  1. Email contactelek98@gmail.com within 14 calendar days after your order is marked as delivered.

  2. Include your order number and the reason for the return.

  3. Wait for our return instructions and authorization before shipping the item back.

  4. Package the item securely and follow the return instructions provided by our support team.

Please do not send items to an address before receiving return instructions from ELEK.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated by ELEK.

If an item arrives damaged, defective, or incorrect, ELEK will provide instructions regarding return shipping in accordance with applicable law.

Original shipping fees, if any, may be non-refundable for change-of-mind returns, except where otherwise required by law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the funds to appear, depending on your payment provider or financial institution.

This timeframe is an estimate and does not guarantee when your bank will post the refund.

If your refund has not appeared after the expected processing period, please contact us at contactelek98@gmail.com.

7. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us to discuss an exchange or another appropriate resolution.

Exchanges are subject to product availability.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at contactelek98@gmail.com.

We cannot guarantee cancellation once an order has been processed, shipped, or handed over to the shipping carrier.

9. Contact Information

For questions about returns, refunds, or exchanges, please contact:

ELEK Customer Support
Email: contactelek98@gmail.com
Return Window: 14 calendar days after delivery

Thank you for shopping with ELEK — Electronics & More.

We appreciate your business and are committed to providing a reliable shopping experience.